Privacy Policy

At MQ Cleaning ("we", "us", "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

1. Information We Collect

1.1 Information You Provide to Us

When you contact us through our website enquiry form, we collect the following information:

• Name: To address you properly in our communications
• Email Address: To respond to your enquiry
• Phone Number: To contact you about your service request
• Eircode: To understand your service location
• Service Details: Information about the cleaning service you're requesting

1.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information through cookies and similar technologies (only if you consent):

• Usage Data: Pages visited, time spent on pages, links clicked
• Device Information: Browser type, operating system, device type
• IP Address: Anonymized for analytics purposes
• Cookie Preferences: Your choice regarding cookie consent

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Provide Services

• Respond to your service enquiries
• Provide cleaning service quotes
• Schedule and deliver cleaning services
• Communicate with you about your service requests

2.2 To Improve Our Website

• Analyze website usage to improve user experience
• Understand which pages and services are most popular
• Identify and fix technical issues

2.3 Legal Basis (GDPR)

Under GDPR, we process your data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., contact forms, cookies)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving our website)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted service providers who help us operate our business:

3.1 Service Providers

• Formspree: Our contact form submissions are processed through Formspree. They handle the delivery of your enquiry to our email. Formspree Privacy Policy
• Google Analytics: We use Google Analytics (only with your consent) to understand how visitors use our website. Google Analytics collects anonymized data. Google Privacy Policy
• Netlify: Our website is hosted on Netlify. Netlify Privacy Policy

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

4. Cookies and Tracking

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and remember your preferences.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., remembering your cookie consent choice). These do not require consent.
• Analytics Cookies: Google Analytics cookies (only loaded if you consent) to understand website usage and improve our service.

4.3 Your Cookie Choices

When you first visit our website, we ask for your consent to use analytics cookies. You can:

• Accept: Allow us to use Google Analytics to improve our website
• Decline: We will not load Google Analytics or track your visit
• Change Your Mind: Clear your browser's localStorage to reset your choice

5. Data Retention

We keep your personal information only for as long as necessary:

• Contact Form Submissions: Retained until your enquiry is resolved and service completed, then deleted within 12 months unless required for legal or accounting purposes
• Analytics Data: Retained according to Google Analytics' retention policy (typically 26 months), then automatically deleted
• Cookie Preferences: Stored in your browser's localStorage until you clear it

6. Your Rights Under GDPR

As a data subject in the EU/Ireland, you have the following rights:

6.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

6.2 Right to Rectification

You can ask us to correct any inaccurate or incomplete personal information.

6.3 Right to Erasure ("Right to be Forgotten")

You can request that we delete your personal data, subject to certain legal exceptions.

6.4 Right to Restrict Processing

You can ask us to limit how we use your personal data in certain circumstances.

6.5 Right to Data Portability

You can request a copy of your data in a machine-readable format.

6.6 Right to Object

You can object to our processing of your personal data in certain situations.

6.7 Right to Withdraw Consent

Where we rely on your consent (e.g., cookies, marketing), you can withdraw it at any time.

6.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 9 below. We will respond within one month.

7. Data Security

We take the security of your personal data seriously and implement appropriate measures to protect it:

• HTTPS Encryption: Our website uses SSL/TLS encryption to protect data in transit
• Secure Hosting: Our website is hosted on Netlify's secure infrastructure
• Access Controls: Only authorized personnel have access to personal data
• Regular Updates: We keep our systems and software up to date with security patches

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

9. Contact Us

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie
Phone: +353 (0)761 104 800

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. International Data Transfers

Some of our service providers (e.g., Google Analytics, Formspree) may be located outside of Ireland/EU. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission
• Privacy Shield certification (where applicable)

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Thank you for trusting MQ Cleaning with your personal information.
We are committed to protecting your privacy and providing excellent service.

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